Cancellation/Return/Exchange/Refund Policy

Vitaality Life Ventures (hereinafter referred to as “Company”) has adopted the following policy, in respect of handling product cancellation, return, exchange and refund of the goods. The purpose of this policy is to define the conditions under which goods may be cancelled/returned for replacement/claim refund credit.

The Company focuses on consumer satisfaction and aims at providing quality products to its consumers. In case any consumer is not satisfied with the quality or performance of any product then the same can be returned/exchanged within a period of 30 days from the date of purchase. Refund will be conditioned depending upon the marketability and saleability of the product. The conditions/criteria for the same are laid down in the present policy.

Applicability of this Policy: The present policy is applicable only for products that are in marketable and saleable condition. This policy is not applicable to products that have been intentionally damaged or misused.

1. Definitions:

• Consumer: Any person who has purchased products offered by the Company (inclusive of Vitaality Life Associates & Retail Customers).
• Vitaality Life Associate: A person appointed by the Company on a principal-to-principal basis to undertake sale, distribution and marketing of products and services of the Company. (Hereinafter referred to as “VLA”)
• Retail Customer: A person who purchases products offered by the Company through a Vitaality Life Associate.
• Refund: To pay back of money.
• Buyback/repurchase: The process by which Vitaality Life Associate takes previously purchased products back to the Company, and in turn receives refund or exchange for another item (identical or different) as determined by the Company.
• Saleable: Goods sealed, unopened, unused, marketable, which has not expired and which is not discontinued or special promotion goods.

2. Cooling Off Period:

If any VLA desires to terminate the Contract with the Company during first 30 (Thirty) days of joining, he/she will be able to return all the products and material (purchased from Company) and get full refund only if the purchased products are in sealed, marketable and saleable condition.

3. Buy-Back/Repurchase Policy:

The Company gives full refund or buy-back guarantee to every consumer on following terms:

• The condition of goods/products shall be in marketable and saleable condition (i.e. any seal/protection on the good is kept unbroken) and the right of buy-back can be exercised by the consumer within thirty (30) days from date of purchase / delivery (in case on online purchases).
• The Company is responsible to buy-back the marketable goods only after submission of original bill/delivery challan and copy of ID proof of the Vitaality Life Associate. The refund amount will be subject to the condition of goods.
• The Company shall refund amount after deducting of packaging, courier and commission paid against the returned product and all applicable taxes etc. as per the norms issued by the Govt. as amended from time to time.

4. Product Return Procedure:

• Only the Vitaality Life Associate, who ordered the product from the Company may return it directly. Any retail customer who wants to initiate return of goods may contact the VLA from whom they purchased the product and the Associate will then guide and help the retail customer in having the said products returned.
• The Consumer may also write an email to info@vitaalitylife.in expressing the reason to return the goods along with a copy of the original invoice attached to it, for initiation of the return.
• Pursuant to initiation of return request the Consumer should preferably personally deliver the said products to be returned to the point of sale along with the copy of the original invoice. In case the Consumer is unable personally deliver the products to be returned to the point of sale then the same can be shipped to the point of sale and the shipping details can be shared with the Company/point of sale via email. The liability of the products until they reach the Company/point of sale is on the sender.
• Once the Company has received the products which may be personally delivered by the Consumer or shipped through a reliable shipping partner, the products will be subject to inspection by the Vitaality Life Ventures officials.
• Once the product and its condition has been thoroughly inspected then depending on the condition of the product refund or exchange will be processed within 7 working days of the receipt of such product. Vitaality Life Ventures reserves its right to determine the marketability and saleability of the products returned.

5. Return Exceptions:

Products cannot be returned if they are in a bad condition. In case of online orders, if the package is tampered/damaged then the consumer should not accept the delivery. Please contact the Consumer Grievance Redressal Committee in accordance with Grievance Redressal Policy available on Vitaality Life website and report the issue within 48 hours.

Consumer is to make sure that the original product tag and packing is intact when the product is sent back, in case the consumer wants the entire amount to be refunded. In case the consumer returns the product after partially being used or consumed then the refund will be subject to inspection and reason for return. Further if the product provided to the consumer is damaged or of inferior quality then in such cases the consumer should report the issue with Consumer Grievance Redressal Committee within 48 hours of the receipt of such product to protect their interest at the time of inspection of the product once return in initiated.

The following products shall not be eligible for return or replacement:

• Any product that exhibits physical damage to the box or to the product after receiving from the delivery boy.
• Any product that is returned without all original packaging, including the retail box originally included with the product at the time of delivery.
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number/Batch number, mfg date etc.
• Any product for which the Consumer is unable to furnish the original invoice which has been duly filled including the batch number of the product.

6. Restocking Fee and Refund:

There is no restocking fee. But the Company does not refund the original shipping and handling fees that was paid on the order, this will be deducted from a customer’s refund amount. Refund will be made to the original source of payment in case of cashless transaction. If the payment at the time of the purchase of the product was made through cash, then it is the diligent duty of the customer to provide with relevant account details at the time of raising the return request.

7. Suggestions & Complaints:

• If you have any questions about this Policy or you are facing any further issue with respect to exchange/return process, please contact the Vitaality Life Ventures Consumer Grievance Redressal Committee in accordance with the Consumer Grievance Redressal Policy/Mechanism provided on Vitaality Life website.
• Customers are requested to ensure that they provide a copy of the original bill at the time of initiating the return request. It is the diligent duty of the customer at the time of making the purchase to ensure that the Invoice is duly filled along with the batch number of the product being purchased, which was mentioned on the invoice at the time purchase by the seller, to avoid any conflicts at the time of return.